Refund Policy

Return & Refund Policy for Quality Issues

If the product received has manufacturing defects or is damaged during shipping, we are happy to assist with returns or refunds. This policy applies to the following cases:

Product Returns

1. Return conditions: The product must be requested for return within 30 days of receipt. The product must remain in its original packaging and not be further damaged from use.
2. Return contact: Email info.udecktiles@gmail.com with your order number and a description of the product’s condition to request a return.

Refunds

1. Refund conditions: If your product cannot be repaired or replaced due to a quality issue, we will issue a full refund.
2. Refund processing time: After confirming the product’s defect and receiving the returned product (if applicable), we will process the refund within 7-10 business days through your original payment method.